Frequently Asked Questions
Before hiring a service, it's natural to have questions. Here we've compiled the most frequently asked questions about translations, language courses, and study support.
🌍 Translations
1. How can I request a quote?
To request a quote, simply send us the document via email or contact form.
The quote is free and without obligation.
The proposal is prepared taking into account several factors, such as:
type of document;
source and target language;
text length;
desired deadline.
2. How long does a translation take?
The delivery time depends on the size, complexity of the document and language combination.
After analyzing the document, we will always indicate the expected completion time.
In urgent situations, please inform us so we can assess the possibility of priority delivery.
3. How do I receive my translation?
The translation can be sent via:
✔ Email (Word or PDF format)
✔ Mail, when necessary
Other delivery methods may be available if agreed upon beforehand.
4. Are my documents confidential?
Yes.
All documents sent by clients are treated with confidentiality and professionalism.
The information contained in the documents is used exclusively for the performance of the requested service.
5. What languages do you translate?
We work with various language combinations.
Contact us to confirm availability for your desired language and request a personalized quote.
6. How much does a translation cost?
The price depends on the type of document, language, length, and delivery deadline.
To obtain an accurate price, please send us the document you wish to translate, and we will be happy to provide a proposal.
📖 Language Courses
7. What language courses do you offer?
We offer training in:
✔ Portuguese as a Foreign Language (PLE) (levels A1/A2)
✔ English for Adults (levels A1/A2)
Classes are adapted to the level and objectives of each student.
8. Are classes in person or online? Lessons can be held online and in person, allowing for greater flexibility in scheduling and personalized support.
9. Do I need prior knowledge?
No.
Lessons are adapted to the student's initial level, from beginner to advanced language skills development.
🎒 Study Support
10. What academic support do you offer?
We provide study support for students in the 1st Cycle of Basic Education, including:
✔ homework assistance;
✔ clarification of doubts;
✔ consolidation of learning;
✔ preparation for assessments.
11. How long are the sessions?
The duration and frequency of sessions are adjusted to the needs of each student.
The goal is to create effective and personalized support.
💳 Payments
12. How can I make a payment? Payment can be made using the methods provided by AH Translations & Explanations (PayPal or bank transfer).
Payment terms are communicated in advance at the time of service booking or registration.
📩 Still have questions?
If you haven't found the answer you're looking for, contact us.
We will be happy to clarify your question and present the best solution for your needs.